By registering on this website, you are agreeing to the acceptance of our terms of trade. The formal placing of an order implies full acceptance of the terms of purchase.

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Offers are valid except for error or end of stock

Although maximum care has been taken to avoid errors on our website, we apologize if something is wrong. The colour of the products that appear in the virtual store may vary from the finished article. We reserve the right not to design a product whose technical data, details or price were incorrect.

Purchase method

After selecting your product, place your order at the virtual store through the order form or contact us via email at info@artesaniasalmara.com

We can customize the requested article to your specification via email (our clients will receive photos of the end product before it is sent out for delivery)

After you place an order you will receive an automatic email confirmation. We will then contact you subaasequently.

Payment Method
The safety of our guests is our maximum, we accept payment by major credit or debit cards, bank accounts and PayPal balance.
If the customer has a Paypal account to log on to Paypal. If you do not have such an account, enter all your payment information on a web page protected by Paypal.
In no time Sálmara will have access to the information of clients. 

Delivery
Once payment has been confirmed, we will send your order by mail.
We ship to anywhere in the world. The costs borne by Sálmara.
The usual delivery time, if not specified otherwise, is 15-20 days after the order leaves our workshop. In case of any delay, we will communicate to the address indicated, to address kept private.

Privacy
Sálmara handmade trinkets ensures that the data you provide are kept with absolute confidentiality. Your details are NOT disclosed to third parties or used to send unwanted advertising. For internal use, you expressly understand that these data are stored in our customer database.
Depending on the Law 15/1999, of December 13, Protection of Personal Data, Sálmara guarantees that all personal information you provide on a voluntary basis, will be used exclusively for the store-client relationship, for processing your request, keeping you informed of new services we make available, as well as news, promotions, etc.. May exercise their rights of access, rectification, opposition and cancellation of their personal data in accordance with the provisions of existing legislation on protection of personal information by contacting info@artesaniasalmara.com

Returns
If you receive an item to the customer is not satisfied can return it. We will reimburse the amount paid without any question. The costs of post and bank transfer are borne by the customer unless the item is defective. NON-refundable by poor handling of the article. Once Artesanía Sálmara receives the returned item make a bank transfer.
This should inform us in the following 7 days of receiving it, either by email info@artesaniasalmara.com or call 0021699851118